Frequently Asked Questions
How long does shipping take?
Orders are processed within 24–48 hours. Estimated delivery times: UK: 1–3 working days after dispatch, International: 5–10 working days (varies by location). Please note bank holidays and weekends are not counted.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
Can I return or refund my order?
We only offer refunds or exchanges if an item arrives damaged or faulty. We do not offer refunds for change of mind or personal preference. Please refer to our Return & Refund Policy for full details.
How do I contact you?
You can contact us via our live chat. Click the chat icon in the bottom right corner of your screen and our team will assist you.
Will sold out items be restocked?
Some items may be restocked, while others are part of limited drops. We recommend joining early access or following us on social media to stay updated.
Why does the colour look slightly different?
Due to lighting and screen differences, colours may vary slightly in real life. We aim to present our products as accurately as possible.
Shipping Policy
Order Processing
All orders are processed within 24–48 hours. Orders are not shipped on weekends or holidays (these are not counted in processing time).
Shipping Rates
Shipping costs are calculated at checkout based on your location. We offer UK Shipping and International Shipping.
Estimated Delivery Times
United Kingdom: 1–3 working days after dispatch, Europe: 3–7 working days, International: 5–10 working days. Please note these are estimates and may vary depending on courier and location.
Orders are processed in 24-48 hours. Shipping times exclude weekends, bank holidays, and public holidays.
Shipping Delays
We are not responsible for delays caused by courier services, customs processing, or external factors outside our control.
Customs & Duties (Important)
International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Contact
For any shipping-related questions, please contact us via our live chat.